Helpdesk Support Module


Helpdesk Support Module

In order to be there for you when you need us the most, we have optimised our Helpdesk Support to assist you even better. Due to increased activity in the Customer Care department we are moving to a call-back request approach. This means that you can reach out to us in multiple ways for a call-back request, and it allows our customer care engineers to be fully prepared for your high pressure challenges and issues.

Get in contact


Helpdesk Support Module - Icons


Via ticket system
High pressure technology - hpservice@resato.com
Waterjet technology - wjservice@resato.com
Hydrogen technology - h2service@resato.com



Via our reception
Tel: +31 (0)50 501 6877



Via our online form
Visit our contact page or send an email to info@resato.com



Helpdesk Support Module - additional info

Technical support module:
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Telephone support through call-back request
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VPN support (if functional on customer side)
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Support via ticket system
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Network technical support (No guaranteed solution for network-related issues, as we have no grip on customer networks and Windows versions.)
IGEMS support module:
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For customers with an up-to-date licence, the Igems support contract is included.
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Telephone support for Igems questions through call-back requests.
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Installation assistance
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Teamviewer support
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Support, if necessary, by means of an isf file
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Possible bugs/wishes are passed on to Igems.
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Support module included with subscription license
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Resato does not make IGEMS programmes and is not responsible for the accuracy of information
RCR support module:
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Teamviewer support
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Installation assistance
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Telephone support through call-back request


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*If you choose not to subscribe to our support module, we are charging €25 per 15 minutes with a minimum of €100 for our support.