Because you need your system to make money

We believe that return on your investment is the reason for Resato's world wide success. Great support is one of the key factors for getting that good return. We will give you 4 good reasons why you should choose for Resato and its support team and explain what you may expect from us after you decide to choose for us.

1. We want you to implement our systems successfully in your company

We understand that a perfect integration in your process is the key to success. We will help you get to grips with your Resato. After a perfect installation and training you will be able to operate our machines. But we are sure that during the first period you have a lot of questions and challenges to truly master it. Thats why we have decided that we will support you throughout the first year of use free of charge.

Getting your company on an expert level will get the best return on investment. So making you an expert is important to us too! 

2. We want your machine to have the best uptime possible

Any mechanical machine is subject to wear and tear, our systems are mechanical, thus no exception, Anticipating on this given fact is the key to get the best uptime possible for your system. We have different options to fit your needs, to become a true partner. We are with you for the long run, speak to us about the best possible service and support contracts to get your Resato running smoothly, with the best uptime possible for a very long time.

Keeping your machine in good shape, keeping downtime to a minimum will save you a lot of money in the long run.

3. We want you to benefit from our improvements.

We improve our machines on a daily basis, it would be a shame if you don’t get the same improvements as our new clients. For our own software this means we give you the latest updates free of charge and you will be informed when we find hardware improvements. For some support contracts it even means you will get these hardware improvements free of charge too! You can have the same benefits as the latest machines that leave the factory.

Get the best and newest system available, even after your purchase.

4. We want to be there when you need us most.

Our machines and systems often work in company critical processes. So a breakdown or system failure will hit the entire process of your company. We have a proposal for sparepart packages to keep on site, so your machine will be up and running in no-time. But if murphy's law hits your company: We have a 48h delivery protocol for spare parts and if you need them sooner we have an express service to get you out of trouble as soon as possible.

Failures, accidents and mistakes happen, on both Resato and customer sides. We promise to deal with one in a professional way.



From our support expert

Hermann Egges

"We as Resato’s customer care team should add value to your machine and not only be there in case it breaks down."

Hermann Egges - Director Customer Care
Contact our expert